All bookings are subject to the following terms and conditions.

Please read them carefully. In these terms and conditions "we" "us" and "our" means Tarleton Travel Agents Ltd.
1. The Head Office of Tarleton Travel Agents Ltd is at Burlington House, 369 Wellingborough Road, Northampton, NN1 4EU. We are fully bonded by the Civil Aviation Authority under Air Travel Organisers' License (ATOL) Number 0966. When making your booking we will arrange for you to enter into a contract. The charter flights and holiday packages we offer are therefore ATOL protected. In the unlikely event of our insolvency, if you have bought a charter flight or holiday package, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. When your travel agent or we confirm your booking, a legally binding contract between you and us, comes into existence. The names listed below are trading titles of Tarleton Travel Agents Ltd and all bookings made through these companies are covered by the terms and conditions of Tarleton Travel Agents Ltd.
Tarleton Travel, Indigo Travel, Menorca Travel, Marshall Sutton (Menorca), Tarleton Golf, tarletontravel.com, almeriastay.com tarletonflights.com, almeriaflights.com, menorcaflights.com, menorcatravel.co.uk, menorcarentals.co.uk, indigoflights.com, tarletoncars.com, The European School of Golf
2. Your Travel Booking
You can make your booking by telephoning us direct on 01604 633633 or through our website www.tarletontravel.com. Should you book via one of our authorised travel agents, all monies paid to the travel agent for your holiday are held by the agent on behalf of us until they are paid to us or refunded to you. We will send you or your travel agent a Confirmation Invoice within 14 days. We may not be able to confirm some of our ground arrangements immediately (e.g. bespoke accommodation, tours, golf tee-times etc). In these instances we may issue a Confirmation Invoice however, a contract for arrangements that have not been confirmed on that invoice will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at time of booking, before the Confirmation Invoice is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Confirmation Invoice is not correct tell us or your travel agent immediately. If there is an obvious error on the Confirmation Invoice we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Confirmation Invoice or, if your departure is within 7 days, no later than 24 hours before you go. Your contract will either be with us or with another supplier of travel services and this will depend on the type of arrangements you book: Your contract will be with us if we arrange at least two or more of the following services when the services are taken together and also either cover a period of more than 24 hours or include overnight accommodation:- (a) transport; (b) accommodation; and (c) other tourist services not ancillary to transport or accommodation which account for a significant part of the arrangements. But we will need to be aware that you have made more than one arrangement with us. Your contract will also be with us if you book a flight only on a charter service contracted by us. For all other arrangements, we are the Booking Agent for a number of suppliers. Your contract will be with the supplier and we accept no responsibility for their actions or omissions. Copies of the conditions of your contract with your supplier are available on request from us and we recommend that you ask for them and read them before you book so that you are aware of how they may affect your booking.
 
3. Payment
You will be required to pay a deposit or make full payment for your booking at the time of booking, depending on the supplier you are booking with and/or the length of time prior to departure when your booking is made. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date your booking may be cancelled and charges applied as per the suppliers booking terms and conditions.
 
4. The Price You Pay
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices can go up or down. We will be able to tell you or your travel agent the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking. We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an Amendment Invoice reflecting any changes made. If we are your Booking Agent (see section 2 above), then we, acting on behalf of your supplier, will pass on any price increase in accordance with the conditions of the contract with your supplier. For all other arrangements, after a Confirmation Invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge and any relevant travel agent's commission is included within these amounts. If the increase would be 2% or less of the holiday price shown on your Confirmation Invoice (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs described above and will only pass on any increase above that level. If any change in our costs would cause a reduction in your holiday price, we will not make refunds of amounts less than 2% of your holiday price (calculated as above), but we will refund in full amounts exceeding such 2%, after deducting an administration charge.
If the increase is more than 10% of the holiday price (calculated as above), then : -
1) You may cancel your holiday booking within 14 days of the Amendment Invoice date and receive a refund of all monies paid to us except any amendment charges; we will only consider an appropriate refund of insurance premium paid if you can show us that you are unable to transfer or re-use your policy; and
2) the increase will be considered a Significant Change as described in section 6 below and, unless you choose to cancel under paragraph 1 above, you will be entitled to the alternatives set out in section 6 for those circumstances, but in either case you will receive compensation in accordance with section 6 The price quoted on the last Amendment Invoice issued is guaranteed, unless you change your holiday booking. Any increases in our costs which occur after the last Amendment Invoice has been sent will be borne by us.
 
5. Our Responsibility For Your Holiday
We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. Except where we are a Booking Agent we are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described and this spoils your holiday, we will pay you appropriate compensation (see the 'Important note - events beyond our control').
 
6. Our Obligation To You
If we are your Booking Agent, your contract with your suppliers may allow them to change or cancel bookings. Where this occurs, we will ensure that you are promptly notified of any significant changes e.g. to airline flight times and routes, but accept no liability for the changes or costs incurred which may result.
For all other arrangements we aim to provide your holiday or flights as booked.
Flights: Our flights are planned many months in advance and occasionally changes have to be made. We reserve the right to make such changes for any reason whatsoever at any time. Most changes are of a minor nature and we will use our best endeavours to advise you of them as soon as possible before your departure/return. Occasionally, we have to make a significant change. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which can be reasonably be expected to know we can reasonably expect to have a significant affect on your travel arrangements. Significant changes are likely to include the following change when made before departure:
A change in the time of departure or return by more than 12 hours from the original
A change of UK departure airport on your outward or return flight to one which is more inconvenient to you.
A change of destination airport where the new destination airport is more inconvenient to you.
A change in your flight from a day flight to a night flight if the time of departure and/or return has changed by more than 4 hours. A night flight is defined as departing from the UK between 23.00 and 05.59 hours or arriving back in the UK between 02.00 and 05.59 hours.
If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change will not constitute a significant change.
If we make a significant change or cancel your booking we will tell you as soon as possible, and if there is time to do so before departure, we will offer you one of the following options:
1) (Significant changes) accept the change and receive
compensation as shown in scale A below, or
2) Cancel and accept the cancellation and receive a full refund with compensation as shown in scale B below, or
3) (If we can, and there is time to do so before departure), we will also offer you at least one alternative flight of equivalent or higher standard (if this is less expensive than your original flight we will refund the difference but if it is more expensive we will not ask you to pay any more) together with compensation as shown is scale A/B below as appropriate.
Compensation will not be payable and no liability beyond offering the above mentioned choice can be accepted where we are forced to make a change as a result of any events listed in the 'Important note - events beyond our control'.
Holidays: If, for example, the hotel you are booked into decides to close or there are not enough people booked on your holiday, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday you can either have a refund or accept a replacement holiday from us of equivalent or closely similar standard and price (if one is available). In either case, we will pay you compensation, using the scale shown (unless we cancel your holiday because of one of the events listed in the 'Important note - events beyond our control') and we will always refund the difference in price if the replacement holiday is of a lower standard and price. We will not cancel your holiday less than eight weeks before you go, unless this is the result of one of the events in the 'Important note - events beyond our control'.
These scales are based on how many days before your holiday departure we tell you of a significant change. See also the 'Important note - events beyond our control'.
Compensation - Scale A
Period before departure when a significant change is notified Compensation payable per person
More than 56 days 0
55-29 days £10
28-15 days £20
14-8 days £30
7-0 days £40
If any significant change indicated above is not acceptable to you, you can cancel your booking. In this case, we will refund all the money you have paid us and will pay you compensation, as shown below, depending on how many days before your holiday we tell you about the change. This standard payment will not affect your statutory or other legal rights.
Compensation - Scale B
No. of days Amount for each full-fare paying adult
0-7 days £25
8-14 days £20
15-28 days £10
29-56 days £5
More than 56 days £0
No compensation is paid for minor changes. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).
7. Important Note - Events Beyond Our Control
Force majeure - We regret that we cannot accept any liability, pay compensation or welfare expenses where the performance of our contractual obligations is prevented or affected or you otherwise suffer and damage or loss as a result of circumstances or events beyond our control. Such circumstances and events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport beyond our control or that of our suppliers, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. This law grants new rights to passengers including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights will be publicised at EU airports and will also be available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your holiday is the responsibility of your holiday airline and will not automatically entitle you to reimbursement of the cost of your holiday from us or your supplier if we are their Booking Agent.
8. If You Change Your Booking
1) If you want to change any details of your booking (such as changing to a different hotel or changing your point or date of departure) or to cancel an optional extra you have booked, we will do our best to help, but please note that we usually treat amendments that would lower the basic price of your holiday as a different holiday. We charge an 'Amendment Fee' for each detail of the booking which you change. If you make the change more than 56 days before departure, the fee will be £20 per change per booking. If you make the change within 56 days of departure, the amendment fee will be £50.
2) The price of your new travel arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you first booked your travel arrangements.
3) Name change, and or departure details such as date and time changes are not always allowed by airlines and other transport providers whenever they are made. Whilst we will do our best to change the details of the booking, please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.
4) If, within 56 days of departure, you want either to change to a different holiday or you wish to change your departure date to a later date, you will have to pay cancellation charges (see section 9). If the change means we must send you new tickets, we cannot give you any refund until we have received all your old travel documents, including tickets.
5) Some types of accommodation (such as apartments, or hotel rooms with reductions for three adults) are priced according to the number of people staying there. If your booking changes because someone in your party cancels, we will recalculate your booking cost based on the new number of people going. If fewer people share the accommodation, then the cost for them may go up. This extra cost is not a cancellation charge, and it is not covered by our recommended Insurance.
6) Except where we are your Booking Agent and subject to clause 8.3 above, if you are prevented from taking the holiday you have booked, you may transfer your booking to another person, provided you meet the following conditions:
- You must sign an amendment/cancellation form authorising us to make the transfer;
- The person to whom you transfer your holiday booking must comply with all the terms of the existing booking;
- That person must sign a holiday booking form accepting the transfer and the terms of Our Agreement;
- That person must show us new evidence of their holiday insurance, as your policy cannot be transferred to another person (and the premium cannot be refunded);
- We will also charge amendment fees in accordance with section 8.1 above. This will be added to the new Invoice issued to that person;
- You cannot transfer a holiday booking within 14 days of departure; and
- You will remain responsible for the payment of any balance on that new Invoice should that person fail to pay it.
 
9. If You Cancel Your Booking
If you want to cancel your booking or part of it, the lead name on your booking or your travel agent must advise us in writing at the address shown is section 1. The letter must be signed by the person who made the booking. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your form or letter - the more notice you give, the less we will charge. If you are travelling on a scheduled flight, we cannot give you any refund until we have received your old travel documents, including tickets. Please return them to us or your travel agent immediately. Please note that for certain travel arrangements e.g. no frills airlines and many scheduled transport providers the cancellation charge may be higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made. Please ask for full details of cancellation charges at time of booking. If you have taken out our recommended Insurance policy, you may be able to claim for the cancellation charge. If you have taken out other holiday insurance, please check your policy.
Cancellation charges
These charges are based on how many days before your booked departure we receive your cancellation notice. These charges are a percentage of the total cost of your booking, not including your insurance premium.
Period before departure within which % of total booking written notice of cancellation is received price
More than 56 days Loss of deposit*
55-29 days 50%
28-22 days 70%
21-8 days 90%
7-0 days 100%
* Where the standard deposit is increased to secure specific facilities or an additional payment has been made for transport tickets (see Section 3 and 8.3 above) and these are non refundable in whole or in part, then the scale of charges shown will be calculated based on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation charge to give the total charge.
10. Fees
Insurance premiums, credit card charges and amendment fees are not refundable in the event of your cancellation. If you have purchased insurance you may be able to recover the cancellation charges less the applicable excess from the insurance company concerned depending on the reason for your cancellation and the terms of your policy. Claims must be made to the insurance company direct.
11. Travel Insurance
When you book travel arrangements with us, you must take out the travel insurance we offer or another policy that offers the same or greater protection. You have the right to cancel the policy you purchase from us, and receive a full refund if you cancel our insurance within 14 days of making the booking, providing that you have not travelled or made a claim on the policy. The cost of medical treatment, repatriation and other services overseas can be high. An insurance policy cannot be transferred to another person under any circumstances. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
12. Personal Injury A
Except where we are your Booking Agent, this section covers injury, illness or death while you are using the holiday services that we have arranged for you. We have no direct control over the way our suppliers provide their services but everyone employed or contracted by us or by our suppliers is expected to carry out their duties properly. If they do not carry out their duties properly (or at all) and that fault results in your injury, illness or death, we may make a payment to you. We will not make any payment if your injury, illness or death was caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury or death was your own fault. If we do make a payment, it will be similar to one you would receive under English law in an English court.
Note: We will make such payments for injury, illness or death on the basis that you are expected to accept that:
1) You must tell us and the supplier involved about your injury or illness while you are in the resort (see section 13). You should also write to our Customer Services at the address given in All You Need to Know about your claim within three months of coming home from your holiday to allow us to investigate it properly. Please include a letter about your injury or illness from your doctor if you can.
2) You should transfer to us any rights you have against the supplier or any other person.
3) You should co-operate fully with us if we or our insurers want to enforce those rights.
4) Any payments we make may be limited in accordance with international conventions.
We ask you to transfer your rights to us so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. We will not make a profit from this. If we get back from the supplier more than we have paid you plus these costs, we will give the extra money to you.
 
13. Personal Injury B
Except where we are your Booking Agent, this section covers damages, injury, illness or death which is not connected with the arrangements made by us. If you or someone on your holiday booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday, or you need to incur unpredictable extra expenses for which we are not liable (see 'Important note - events beyond our control') we will try to help if we can. For example, we can help by: - providing translation services - communicating with authorities and others in foreign resorts - recommending foreign lawyers (if necessary) - explaining the procedures you should follow o telling you of any time limits
We will help everyone on your holiday booking up to a total cost to us of £5,000 as long as the following conditions are met:
1) You must ask us for help within three months of coming back from holiday.
2) You must make a claim under your insurance policy's legal expenses or other appropriate section. You must show us proof that your insurance company has received your claim and, if you get back the cost of legal or other expenses, you must repay us any money we have spent in helping you.
14. Behaviour
You or any member of your party may be prevented from travelling or continuing with your travel arrangements if the behaviour of the person(s) concerned is causing or is likely to cause, in the opinion of any person in authority, danger, distress or annoyance to themselves or any other person(s) or damage to property. In this case we and/or the carrier and/or other person in authority will be entitled to terminate your travel
arrangements (including any return journey) and will not be liable to make any refunds, pay any compensation or meet any costs the person(s) concerned has to pay as a result. You or the person(s) concerned must pay any costs incurred by us as a result. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to us or any other supplier or any person in authority. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
15. Your Accommodation
The accommodation we arrange for you must only be used by those people named on your Confirmation Invoice (or on any Amendment Invoice issued). You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally. Failure to make payment may result in legal proceedings being issued against you.
16. Passports & Visas
It is the party leader's responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.
 
17. Tickets And Delivery Of Documents.
Your tickets will be sent to you by First Class post and are normally dispatched 14 days before departure. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated below. If you do not receive your tickets 7 days before date of departure please contact Customer Services on 01604 633 633. If you have booked near the departure date then tickets cannot be sent out to you by post. Instead they can be collected from the appropriate tour operators ticket desk at the airport. Charges for tickets on departure varies from £0-£20 per person depending upon the tour operator/airline. You will need the tour operators/airline's booking reference as stated on your confirmation invoice or given to you when you book. Please note many airlines are now ticketless or issue e-tickets. You will be notified at the time of booking and/or on your confirmation invoice is this applies to your travel arrangements.
18. How Do I Make A Complaint?
If your contract is with us and you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by telephone/fax/email and we will endeavour to assist. If you are still not satisfied on your return home, and in order that we have the opportunity to investigate any problems, any comments must be made in writing to us within 28 days of your return to the UK. Please write to Customer Relations, Tarleton Travel Agents Ltd, Burlington House,369 Wellingborough Road, Northampton, NN1 4EU, quoting your booking reference number and enclosing all relevant documentation, including receipts. If we cannot resolve a complaint amicably with you, then you are entitled to refer the dispute for decision by an Arbitrator appointed by the Independent Institute of Arbitrators provided the dispute does not relate to physical injury or illness. The arbitration scheme devised by the Institute provides for arbitration on documents, a simple and inexpensive method with restricted client liability on costs. The scheme does not apply to claims for an amount greater than £ 1500 per person or for personal injury/accident claims. There is also a limit of £ 7500 per booking form.
19. The Conditions Of Your Ticket
When you travel by air or by sea, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. You agree that the transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your holiday to provide you with a copy of any of the conditions applicable to your journey
20. Liability
To the extent that we are liable at law for death, bodily injury, illness or loss of baggage, suffered during air carriage, our liability is limited in terms of both the amount and the time in which a claim must be brought by relevant International Conventions (such as the Warsaw/Hague conventions) as re-enacted into UK Aviation Law. Please also note that the conditions of carriage of the airline with which you actually travel will apply, which are also likely to limit liability by reference to International Convention and/or the domestic law of the country of the airline concerned.
21. Bookings are accepted subject to the granting of Licenses and Permits by the Civil Aviation Authorities in the UK and Europe.
22. Tarleton Travel Agents Ltd is entitled to modify or change any arrangements found to be reasonably necessary. By asking us or your travel agent to confirm your booking, you are accepting that the terms of this Agreement (and the conditions of any contract made with your suppliers) applies to your booking and your travel arrangements. You also consent to our processing personal information about you and other members of your party. Your contract with us is subject to the laws and jurisdiction of England and Wales. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.